How To Buy
At Kaenchi, we accept returns or exchanges within 7 days of delivery for unused, unwashed products in original condition with tags intact. Customised and final sale items are non-returnable. Refunds are processed to the original payment method within 7–10 working days after inspection.
Simply browse our collection at www.kaenchi.store, select your desired products, choose the size and quantity, and add them to your cart. Proceed to checkout by providing your delivery address and payment details. You will receive an order confirmation via email once your order is successfully placed.
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We accept major payment methods, including:
Credit/Debit Cards (Visa, MasterCard, RuPay)
Net Banking
UPI (Google Pay, PhonePe, Paytm)
Wallets (Paytm, Mobikwik, etc.)
All payments are processed securely via trusted payment gateways.
Orders can be cancelled only before dispatch. If your order has already been dispatched, you may initiate a return after delivery as per our return policy.
Typically, delivery is completed within 5–7 business days across India, depending on your location. You will receive a tracking link once your order is dispatched.
Currently, we ship only within India. We are working on expanding our services to international locations soon.
After dispatch, we send you a tracking number via email and SMS. You can use this number on the courier partner’s website to track your shipment in real-time.
Exchanges & Returns
You can request an exchange or return within 7 days of delivery. Items must be unused, unwashed, with original tags and packaging intact. Customised and final sale items are non-returnable and non-exchangeable.
Simply contact our customer support within 7 days of receiving your order:
📧thekaenchi@gmail.com
Provide your order number, product photos, and reason for the exchange/return. We will guide you through the process and provide a Return Merchandise Authorization (RMA) number.
Yes, exchanges for a different size or colour are allowed, subject to product availability. Once your returned item is inspected and approved, we will dispatch the replacement.
The customer is responsible for the return shipping charges unless the return is due to a Kaenchi error (wrong or defective product). We recommend using a courier service with tracking for your safety.
Refund Questions
Refunds are processed to your original payment method within 7–10 working days after we receive and inspect the returned item.
Please contact us immediately within 7 days of delivery. Share clear photos showing the defect or mistake. We will arrange for a full refund or send the correct product at no extra cost.
If you receive a defective or incorrect item, please contact our customer support immediately within 7 days of delivery.
📧 Email: thekaenchi@gmail.com
Be sure to include clear photos of the product showing the defect or error along with your order number.
Once verified, we will arrange for a full refund or send the correct product at no extra cost to you.
We aim to resolve such issues quickly and ensure your complete satisfaction.
No, adding items to your shopping basket does not automatically reserve them. Product availability is subject to stock at the time of placing the order.
To secure your purchase, we recommend completing the checkout process as soon as possible.
Items in your cart may go out of stock if not purchased promptly.
Currently, Kaenchi ships only within India.
We are working to expand our shipping services to international locations soon.
For updates, please visit our website or contact customer support
No, customised items and products marked as “Final Sale” are not eligible for return or exchange.
